All orders will be shipped within 3 days on working days after successful payment except the pre-sale orders. If the delivery needs to be delayed due to force majeure or other special circumstances, such as holidays, the delivery time shall be subject to the page notice or customer service notice; the pre-sale order shall be subject to what the order shows after the order is placed.
Customers need to inspect the goods within 3 working days after receiving our products. If the product is found to be damaged, the JOBOBIKE After-sales Service Form is needed to submit to our company in time. If it is true, our company will provide the free maintenance parts. In case of serious damage, the two parties shall negotiate a solution. While it is considered as a normal receipt if it exceeds 3 days.
II.About Shipping Cost
JOBOBIKE all electric bicycles in the EU are free shipping. The cost of Accessories are between €20 - €80, charged according to their weight. And free shipping for orders over €1000.
Our company constantly improves the packaging and scientific placement of products, and selects reliable and rigorous logistics companies. However, the assist bicycles are large commodities with many parts, so in a few cases of logistics transportation, there may be slight scratches and paint loss due to collision, or some parts of the product may be deformed by extrusion, such as extrusion deformation of brake, rear rack or front fork, etc. These above conditions do not belong to quality problems or commodity defects, so they will not be used as the basis for returning the e-Bikes. If it is unacceptable, our company is willing to provide you with parts replacement or E-Bike replacement services.
Customers can contact JOBOBIKE if they encounter difficulties during the assembly, and our staff will provide customers with assembly guidance services.