I.E-Bike Limited Warranty
JOBOBIKE will provide a 24-month limited warranty on the e-Bike. The after-sales service cycle starts from the date of sales.
During the warranty period, if there is any non-human damage to the product, JOBOBIKE will provide free replacement of parts or remote after-sales support, and special problems will be solved through negotiation between both parties.
The warranty period of repair parts is the same as that of the whole e-Bike. During the warranty period, the assist bicycle still enjoys warranty service after maintenance, starting from the date of sale.
Parts Category and Warranty Period:
(1) Frame: 5 Years.
(2) Motor, controller, battery, charger, display, light, handlebar stem, front fork, rear rack, etc.: 2 Years.
Note: The following conditions are not covered by the warranty:
(1) Unable to provide valid frame serial number;
(2) The e-Bike and its parts have exceeded the warranty period;
(3) Failure or damage caused by modification or maintenance of mechanical or electrical parts of the e-Bike without permission;
(4) Product failure or damage caused by using parts not specified by JOBOBIKE;
(5) Failure or damage caused by incorrect installation, use and operation;
(6) Failure or damage caused by the use of the product in an unspecified working environment;
(7) Product failure or damage due to improper maintenance (dampness, mildew or exposure to extreme environment);
(8) The normal wear of wearing parts such as tires, brakes and pedals is not a fault and is not within the scope of the warranty;
(9) Failure or damage caused by irresistible factors (such as fire, earthquake, lightning, flood, etc.).
2-1 About Renewal
If the customer needs to renew the warranty, he/she can put forward the renewal request at the time of purchase or one month before the expiration of the warranty period, and pay the premium of 200 euros per year and 300 euros per year in the fourth year. The scope of renewal is limited to electrical parts (instruments, controllers, motors, batteries and chargers), and JOBOBIKE will no longer provide renewal service from the fifth year.
2-2 About Maintenance
In order to better serve customers, JOBOBIKE will provide customers with free after-sales technical guidance and maintenance consulting services in realtime. If the product fails during use and needs to be repaired, please fill in the After-sales service form and submit it. Our staff will reply to you within 48 hours according to the information provided by you, find out the cause of the fault as soon as possible, and provide a complete solution, including after-sales parts, technical support and maintenance operation guide. Within the warranty period and scope, after-sales parts shall be provided free of charge. After the warranty period and beyond the warranty scope, the corresponding fees (including express delivery fees) shall be charged according to the actual situation.
If an e-bike is sent for repair directly without JOBOBIKE's permission, the customer will bear the freight back and forth and pay the repair service fee (150 Euros/time in the warranty period and 200 Euros/time out of the warranty period). E-Bike must be delivered with a good external package. If it is damaged when delivered to the factory, the customer shall be responsible for it.