Return and Refund
I.About Return and Exchange
In order to make customers who choose our products to have a better experience, we therefore provide a 20-day no reason return and exchange service (20 days refers to 20 natural days from the invoice date). If you are not satisfied with the test ride of e-bike within the specified date, you can apply for return. (In order to ensure that the wearing parts of e-bike are not significantly worn, we require that its test ride distance should not be more than 10km)
Please keep the packing carton for at least 20 days, in order to securely package the product for return.
If the goods are returned or exchanged due to non-quality problems, the buyer shall bear the freight back and forth, and must ensure that all parts are complete and free of damage. If the parts are missing or e-bike is damaged during the test ride, the customer is required to partially compensate for this. If the returned e-Bike can meet the above conditions, JOBOBIKE will refund after deducting the freight; If the returned e-Bike has obvious signs of use and wear, JOBOBIKE will refund after deducting the freight and 20% of e-bike fee as the handling fee. If the return or exchange is due to quality problems, JOBOBIKE will bear the freight back and forth.
The return and exchange service does not apply to the damage caused by accident, misuse, abuse or negligence. The modifications to the frame or parts by the customer will make the return and exchange service invalid.
In any case, we do not recommend the return of goods. That the customer places an order means that the buyer and seller agree with each other's agreement.
Our company tries to do what you see is what you get. In order to provide consumers with an exchange experience, we always upgrade the performance, configuration and reliability of the product. If the page description cannot be updated in time due to product upgrade, please refer to the actual product. We promise that the upgraded product will not affect your riding experience and ensure that the performance of the e-Bike will be better than that of the old version. Therefore, nuances will not be used as the basis for description discrepancies.
Due to the different batches of electric assist bicycles, the related parts such as tires, motors, instrument displays, etc. will be slightly different. If there are differences in the parts, and the page description cannot be updated in time due to product upgrade, please refer to the actual product. We promise that the upgraded product will not affect your riding experience and ensure that the performance of the e-Bike will be better than that of the old version. Therefore, nuances will not be used as the basis for description discrepancies.
The ride range described on the page is the data tested by JOBOBIKE lab under the test conditions of 75KG weight, 25℃ temperature, flat road surface, and the battery from full charge to full consumption. Due to different use conditions, scenes and purposes of each person, the ride range is affected by the load, riding habits, speed per hour and other aspects, so the ride range value is only for reference, not as a qualitative basis for any data, nor as a basis for returning or exchanging goods.
Lithium battery life is closely related to usage habits. In order to ensure that the battery can work better, it is recommended that you avoid riding at full speed for a long time during the ride. The battery can be charged when the remaining power is about 20% (try to avoid over discharge of the battery), and ensure that it is fully charged at one time. When the battery is fully charged, it is necessary to disconnect the charger in time to avoid overcharge of the battery, which will affect the service life and safety of the battery. According to the relevant laws and regulations and the nature of the product, it is absolutely prohibited to bring the battery or the whole e-Bike indoors to charge under any circumstances, and it should be charged in an open and monitored range as far as possible.
The content of the instrument display interface shall be subject to the actual product.